Microsoft CRM connects employees to information, connecting your business to your customers, and connecting the systems that make your business run- regardless of platform or programming language. But customer relationship management (CRM) is about more than technology- it's about customers. Microsoft CRM (MSCRM) frees employees through sales force automation (SFA) from time-consuming processes and empowers them with the information they need to focus on selling effectively and delivering quality customer service- the business of building profitable customer relationships.
Core Challenges faced by customers
- Highly competitive marketplace - The emerging channels have transmitted the marketplace into a fierce battle field
- The new empowered e-customer -The customer is now well aware of the market opportunities, through Internet & other sources
- Ever changing technology - New technologies provide a way to provide personalized solution at individual level
- Making business sense - Companies that provide customers with what they want, take share of wallet from those who don't
How can we help
We can assist you with your CRM deployment based on our experience delivering solutions with similar needs to what you're looking for. As we complete each project, we create a running inventory of the unique code and customizations related to that project so that we can reference it in the future for other clients.
Consequently when we work with new customers, we will reference our database of existing solutions to show you examples of possible implementations, or possibly even re-use portions of code. By doing so, we can make the requirements gathering process easier, but we can also save you time and money with your deployment. The most common areas where we can leverage our prior experience are Data Migration & System Integration
- Provide better customer service
- Increase customer revenues
- Discover new customers
- Cross sell/Up Sell products more effectively
- Help sales staff close deals faster
- Make call centers more efficient
- Simplify marketing and sales processes